Which locations do you ship to?

We currently ship to all U.S. states except

- Illinois
- Iowa
- Kentucky
- Kansas
- Massachusetts
- Mississippi
- New Hampshire
- Pennsylvania
- Tennessee
- Utah

Unfortunately we do not ship to United States Territories such as:

- American Samoa.
- Guam.
- Northern Mariana Islands.
- Puerto Rico.
- U.S. Virgin Islands.

Shipping to Hawaii and Alaska is available only via Express Air shipping. We do not ship Canada & Mexico at this time.

When will my order be processed/shipped?

• Orders placed Monday–Friday are processed within 1–2 business days, unless noted otherwise.
  
• Orders received after business hours, or on weekends or federal holidays, begin processing on the next business day.
  
• Because many of our products are fragile and heat-sensitive, we may delay shipping toward the end of the week if there’s risk a package would sit over the weekend in a shipper’s warehouse or be exposed to damaging conditions.
  

How does shipping work?

• Once your order is processed and fulfilled, you will receive an automated email with tracking details.
  
• We require that someone 21 years or older sign for delivery — if applicable. If no adult is available, the carrier may leave a delivery notice and attempt later.
  
• We do not deliver to PO Boxes, FPO/APO addresses, or freight forwarding services. If you selected one of these, please provide an alternate physical address before shipping.
  

Delivery Times & Tracking

• For destinations on the West Coast, shipment typically takes 1–4 business days after the order has shipped.
  
• For other U.S. locations, delivery may take 2–7 business days, depending on distance and carrier, especially during high-volume or holiday periods.
  
• Once shipped, you can track your package using the tracking number sent via email.

Out of Stock & Substitutions

• Stocks can change quickly. If something you’ve ordered becomes unavailable, we will contact you with an estimated restock date or offer alternatives.
  
• If you need something urgently, contact us before placing your order and we’ll do our best to assist.

Damages, Returns & Customer Satisfaction

• All items are packaged with care to prevent damage, but because of the nature of fragile and heat-sensitive products, we cannot be responsible for damage caused by extreme weather, acts of God, or conditions beyond our control during transit.
  
• If your product arrives damaged, please contact us within 10 days of delivery. Include photos of the damage so we can assess and find a resolution.
  
• We do not accept returns or exchanges unless there is a confirmed error on our part (wrong item shipped, damage, etc.).

Payment, Discounts, & Gift Orders

• We accept all major credit cards and payment methods.
  
• Discount codes and coupons may have restrictions; some codes may not apply to all products. Discounts usually cannot be combined unless explicitly stated.
  
• Engraving or personalized items are considered final sale: due to the customization process, we cannot accept returns or cancellations once the order is submitted.